Mail/Web Chat Support Technical Difficulties (Apr. 24)

Due to network issues, we are currently experiencing technical difficulties in which we cannot provide support via mail/web chat.

The issue is currently being investigated and addressed; however, it has become clear there may be an extended amount of time until recovery. For this reason, we are temporarily halting all email and web chat support through the Support Center for the time being.

Please note that for the duration until recovery, we have set up a temporary phone support line for any urgent concerns you may have.

■Temporary Phone Support Line
Tel: 310-846-0345
Business Hours: 9:00 a.m. - 6:00 p.m.

*This temporary phone support line will be available even on Saturdays, Sundays, and holidays until current technical difficulties have been resolved.

*Because we anticipate a high volume of calls on this temporary phone support line, for any non-urgent matters we ask that you please wait and instead contact us through the Support Center once full recovery has been achieved.

In addition, investigations have revealed that we are not able to receive the following types of inquiries at this time:

- Replies to mails previously sent by the Support Center
- Inquiries via direct email
- Official documentation images sent to the Support Center

If you have sent an inquiry Apr. 22, 2014 6:00 a.m. or later and have not yet received a response from Support, we apologize for the inconvenience but we ask that you please submit your inquiry once again after recovery.

We apologize for any inconvenience this may cause and thank you for your understanding.

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KB Article: 65750
KB Category: [Account/Billing]
KB Sub-category: [ Update Email Address]

I can't change my email address. What should I do?

You can update the email registered to your Square Enix Account by following the steps below.


(1) Log into the Square Enix Account Management System.
* [Square Enix Account Management System]

(2) Click on “Update Account Information” at the left side of the screen.

(3) Select “Update e-mail address” and click on Next.

(4) Click on “Update” next to the email you wish to change.

(5) Enter your new email address in the “New e-mail address” and “Retype new e-mail address” fields.

(6) Select and answer your security question and click on “Temporary Registration.” A confirmation email will be automatically sent to the new email address you entered.

(7) Review the details of the confirmation email and click on the URL provided.

(8) A new window will open confirming that your email address has been successfully updated. Click on “Proceed to Account Information” to return to your account.


If you are unable to update your email address by yourself, we can make the necessary change once we have verified that you are the account holder via a notary form submitted to us. Please contact the Support Center by clicking on the URL below.
*You must be the account holder to receive support.


* Please select “Account/Billing” for the Contact Category and “Update Email Address” for the Contact Sub-category. For the Contact Method please choose Email Support.
* The Support Center will provide you with a notary form after you submit your inquiry.
* Note that a government issued document (e.g. drivers license, passport) will be requested in the notary form.


Once we verify that you are the account holder, we will change your email address.