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KB Article: 63913
KB Category: [App-related]
KB Sub-category: [ App Errors]
The app crashes.
We recommend trying the following troubleshoots if the app is crashing during gameplay:
- Close other apps that are still running in the background and deactivate any wallpaper or other screens that require a lot of memory (when doing so, press the Home Button twice and make certain to close the app from the task screen)
- Delete the history, cookies and cache from your browser settings
- Your phone will be more susceptible to errors if you have a large amounts of data stored. Try deleting apps you no longer need or sound/image data to increase available memory.
- Turn your phone off, wait a few minutes and turn it back on again.
*Please contact the relevant section of Apple for dedicated support if you have further questions about operating your device.
- Close other apps that are still running in the background and deactivate any wallpaper or other screens that require a lot of memory (when doing so, press the Home Button twice and make certain to close the app from the task screen)
- Delete the history, cookies and cache from your browser settings
- Your phone will be more susceptible to errors if you have a large amounts of data stored. Try deleting apps you no longer need or sound/image data to increase available memory.
- Turn your phone off, wait a few minutes and turn it back on again.
*Please contact the relevant section of Apple for dedicated support if you have further questions about operating your device.
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