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KB Article: 59772
KB Category: [Account/Billing]
KB Sub-category: [ Password Lost] [SQEX ID/Password Recovery]

I completed the account transfer, but now I don’t remember my PlayOnline password.

If you are unable to remember your PlayOnline Password after transferring your PlayOnline ID to a SQUARE ENIX Account, you can reset the password on your own through the following steps:

(1) Log into the SQUARE ENIX Account Management System. (https://secure.square-enix.com).
(2) Select ‘PlayOnline/FINAL FANTASY XI Service Accounts.’
(3) Select ‘Options List.’
(4) Under PlayOnline ID Options towards the bottom of the screen, select ‘Update PlayOnline Password.'
(5) Input new password and re-enter it to confirm it. Select ‘Next’ to complete the process.