FINAL FANTASY XI
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KB Article: 59645
KB Category: [Account/Billing]
KB Sub-category: [Account Creation]

An error occurs when I open the PlayOnline Viewer and clicked on "Join PlayOnline," that prevents me from completing the transfer.

First off, you will need a valid Square Enix account in order to use the PlayOnline service. Once you have acquired a Square Enix account, log into the Square Enix Account Management System, and create a service account using the registration code.

There is a dedicated page set up specifically for new customers and returning customers, so please review which procedures apply to your situation and complete them accordingly.

<Square Enix Account Transfer Page>
http://www.playonline.com/homeus/polshift/