This troubleshooting guide is divided into three parts:

■Unable to install
■Unable to connect
■Unable to start client


■If you are unable to install

If you are unable to install properly, please try the below.

* Terminate running applications
Attempt to install after terminating all other applications.

* Windows user privileges
If you are using Windows XP, attempt to install with administrator privileges.

* The installation folder uses double-byte characters
If the name of folder specified for installation uses double-byte characters, including Japanese text, you may not be able to complete the installation. Please install to a folder whose name uses only single-byte characters.

* HDD space insufficient
To install Final Fantasy XIV, you must have the amount of free space listed below.
The installation destination must have at least 15 GB of free space.
The My Documents folder must have at least 6 GB of free space.
The Temp folder (“C:\Documents and Settings\xxxxx\Local Settings\Temp”) must have at least 1 GB of free space.
* If you are using Windows Vista/7, the “C:\Users\xxxxx\AppData\Local\Temp” folder must have at least 1 GB of free space.
* If the format of the My Documents folder is FAT32/exFAT, you will not be able to install the game.

* Disk read errors
If an error is displayed while reading from the disk and installation fails, the drive lens may be dirty or damaged. Please try the below.

1. Test whether or not the drive can read a different dual-layer disc
2. Clean the lens of the optical drive
3. Try another optical drive

■ If you are unable to connect
By trying the steps below, you may be able to fix the problem.

* Power cycle the connectivity device
Sometimes, resetting the bad data stored in the connectivity device will allow you to connect normally. Turn off the power on the modem, router, hub, etc., wait several minutes, turn the power on again, and check whether or not the problem is fixed.

* Update the firmware of the connectivity device
With some devices, you may be unable to connect properly using a certain version of the firmware. We recommend updating to the newest version.

- Please check with the device’s manufacturer regarding the method of updating the firmware. Even if you are running the newest version, overwriting it may fix the problem.

* Connect the PC directly to the modem
To determine the source of the problem, temporarily disconnect any device that splits the connection, such as a hub, connect, and test whether or not the problem has been solved.

- The connection type may be changed to broadband. Please ask your provider about which settings to use.

* Firewall settings/deactivation
Please delete or deactivate any programs that you judge to be unnecessary and check whether or not the problem has been fixed. At this time, if you are using security software or firewall software, you can try (at your own risk) adjusting the settings so that “ffxivboot.exe” is allowed to bypass the software, deactivating the software, or uninstalling it.

- How to terminate all running applications

*How to Shut Down Background Programs
Click on the Windows Start Button. For users of Click the "Run" button (or the "Search programs and files" text box for Windows 7 users) once the Start Menu is displayed. In the text box that comes up, type in "msconfig" and then click the "OK" button. The "System Configuration Utility" dialogue box should then be displayed. Click the General tab, and then click "Selective Startup." Uncheck the "Load startup items" checkbox, and then restart your computer. Once your computer has finished restarting, please try logging into FINAL FANTASY XIV again. After conducting this test, please be sure to return your "Load startup items" setting to its original configuration.

*Users with Microsoft Windows XP Service Pack 2 will have to add an exception for FINAL FANTASY XIV in their Windows Firewall settings.

・Confirm Internet Connection
Please confirm that no maintenance is being performed and no connectivity problems are being experienced by your internet service provider.

・Confirm Internet Security
Please confirm with your internet service provider that no network security services are being performed by them. Depending on the type of security service being provided, your communication ports may be blocked and regular internet access may be hindered.
■If the client does not run properly
If you are having trouble running the game even though you meet the minimum system requirements, please try the following:

• Start the game in Window mode
Start Menu > All Programs > SQUARE ENIX > FINAL FANTASY XIV > FINAL FANTASY XIV Config
General > Video Settings > Display Mode > Windowed

• Decrease the texture quality
Start Menu > All Programs > SQUARE ENIX > FINAL FANTASY XIV > FINAL FANTASY XIV Config
General > Graphics >
[Texture Quality] > Low
[Texture Quality Filter] > Lowest

• Stop programs running in the background
Certain programs may prevent FINAL FANTASY XIV from running properly. Users may stop certain programs that are running in the background at their own discretion.

• Update Graphic Drivers
Please visit the official website for your current graphics card for more information on how to update the graphic drivers.

• Reinstall FINAL FANTASY XIV
Certain data may have been corrupt during the installation process. Please uninstall FINAL FANTASY XIV, and then reinstall it.

• Adjust Your Settings
The issue may be resolved by adjusting your current settings through the “FINAL FANTASY XIV Config” program.

Start the program (Start Menu > All Programs > SQUARE ENIX > FINAL FANTASY XIV > FINAL FANTASY XIV Config) and adjust the settings accordingly.

If your current system does not meet the minimum requirements, please obtain a system that does before you try running FINAL FANTASY XIV.