Knowledge Base Search
KB Article: 52808
KB Category: [Account/Billing]
KB Sub-category: [Compromised PlayOnline Account]
“This PlayOnline account is temporarily suspended” message appears when I try to log in.
The PlayOnline account in question was temporarily suspended by SQUARE ENIX for the following reason:
- The account is currently in the process of account recovery or game data recovery due to unauthorized access by a third party
If you wish to remove the temporary suspension, please select the “Additional Assistance” button located at the bottom of this KB article. Fill out all of the required fields on the screen, and select the “Next” button to contact the SQUARE ENIX Support Center.
- The account is currently in the process of account recovery or game data recovery due to unauthorized access by a third party
If you wish to remove the temporary suspension, please select the “Additional Assistance” button located at the bottom of this KB article. Fill out all of the required fields on the screen, and select the “Next” button to contact the SQUARE ENIX Support Center.
