KB Article: 30008
KB Category: [Account /Billing]
KB Sub-category: [SQEX ID/Password Recovery]
What should I do if I can't log in with the SQUARE ENIX account and password I registered?
Your login ID and password are case sensitive. Please ensure that there are no capitalization errors in the information you entered and try again. Also, please make sure that you are logging in through the SQUARE ENIX Account Management System.
If you are still not able to log in, contact us by selecting the "Additional Assistance" button located at the bottom of this article.
[SQUARE ENIX Account Management System]