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KB Article: 12859
KB Category: [Account/Billing]
KB Sub-category: [ Secret Q&A Lost]

I forgot my security question/answer. What should I do?

TheSecurity Question/Answer is necessary to change account information such asyour SQUARE ENIX account password. If you need to recover your SecurityQuestion/Answer, please contact the SQUARE ENIX Support Center by clicking onthe ‘Additional Assistance’ button located at the bottom of this knowledge basearticle.