KB Article: 12853
KB Category: [ Security Tokens]
KB Sub-category: [Products & Services] [ Damaged / Malfunction]
I can't log in with the one-time password.
Please confirm that you have registered the SQUARE ENIX Security Token. The one-time password feature should not be used until the device is registered to a SQUARE ENIX account.
The SQUARE ENIX Security Token will change the one-time password every 30 seconds. Remember to enter the password within that timeframe.
In the PlayOnline Viewer, make sure the "One-Time Password" feature under "Settings" is set to "Use."