KB Article: 12835
KB Category: [Account/Billing]
KB Sub-category: [ Unlinking]
I would like to unlink a PlayOnline ID from a Square Enix account.
If you wish to unlink your PlayOnline ID from a Square Enix account, please click on "Additional Assistance" below to contact the SQUARE ENIX Support Center prior to starting the transfer process. It is possible for your account to be unlinked, which would allow for you to choose a new Square Enix account to transfer to.
If you have already completed the transfer process and wish to transfer to a different Square Enix account, the procedure may take several days to complete and is limited to the following cases:
- You accidentally transferred your PlayOnline ID to a Square Enix account for a different region.
- The Square Enix account you chose to transfer to had been compromised due to 3rd party access.
Please click on "Additional Assistance" below to contact the SQUARE ENIX Support Center for additional details.