Support Functions Maintenance (Mar. 1)

On Mar. 1, 2015 from 3:00 p.m. to 5:00 p.m. (PST), we will be conducting maintenance on support functions. During this period, Support Center and Support Desk functions will be unavailable.

If you are planning to submit any support inquiries, we ask that you please wait and avoid placing them during this maintenance period.

We apologize for the inconvenience and thank you for your patience and cooperation.

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KB Article: 12832
KB Category: [ Security Tokens]
KB Sub-category: [ Unlink]

How do I remove the Square Enix Security Token from my account?

To remove the security token, log into the Square Enix Account Management System and go to "Services/Options"->"One-Time Password"-> "Security Token Usage Settings"->"Security Token Removal."

After removing the Security Token, you will not need to enter a one-time password when you log in.

* After removing a Security Token, you will not be able to use it again. If you wish to use a Security Token in the future, you will need to purchase a new one.

* When the character is registered to a PlayOnline ID that uses a Mog Satchel in Final Fantasy XI, the Security Token can be used even after removing it. After removing the Security Token from a PlayOnline ID, the characters on that ID will not be able to use the Mog Satchel.