KB Article: 12668
KB Category: [Account/Billing]
KB Sub-category: [ Compromised Account]
What if my account is hacked outside of Information Centre business hours?
If you can still access your account, please take the following steps and change your PlayOnline password immediately:
-> Log into the Square Enix Account Management System
-> Select Service
-> Select PlayOnline/FINAL FANTASY XI
-> Select Options List for the relevant PlayOnline/FFXI service account
-> Select Update PlayOnline Password
If you have a separate account, please log into that account and make a GM call.