FINAL FANTASY XIV
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KB Article: 56884
KB Category: [Technical Support]
KB Sub-category: [Activation]

Why isn't my system running the game properly?

If you are experiencing an error when installing the game, the disc may be scratched or dirty. Please try the following:

1. Make sure the drive reads dual-layer discs
2. Clean the optical drive
3. Attempt to install with a different optical drive