KB Article: 56819
KB Category: [Account/Billing]
KB Sub-category: [Compromised SQEX ID]
Square Enix's Countermeasures for Dealing with Unauthorized Access
As set out in Article 5 of User Responsibilities of the Square Enix Account User Agreement, management and security of one's Square Enix ID and password is solely the responsibility of the user.
If you think that the account has been accessed by an unauthorized third party, please contact us by visiting the SQUARE ENIX Support Center. We will perform our own internal investigation to determine whether or not there was unauthorized access, and do so as quickly as possible.