KB Article: 56818
KB Category: [Account/Billing]
KB Sub-category: [Compromised SQEX ID]
Preventative Measures Against Unauthorized Access
The following are preventative measures to safeguard users' account information from malicious third parties.
- Do not share your Square Enix ID or password with anyone, even if you are close friends. Do not keep a paper copy of your Square Enix ID or password in an easily accessible location. Remember that Square Enix will never ask a customer for their password.
- Do not click on suspicious links when viewing the web. Also, do not use third party, unauthorized “helper” programs, because they could result in account information becoming compromised. Periodically run Windows Update, virus checks, and keep your security updated to the latest version.
*There are cases where users' information has been compromised, even with virus software installed and tight security in effect. Please be careful. Do not assume that you are protected from programs which compromise account information. Virus software will not always be able to prevent all unauthorized access.
- When deciding your password, avoid strings of characters that are easy to guess. Periodically change your password.
- If you become aware or feel that someone has obtained your Square Enix ID or password, please immediately change your password or contact the SQUARE ENIX Support Center for assistance.