Emails regarding the Character Renaming Service will be sent out to the email address registered to the SQUARE ENIX Account the service was purchased on.

At times our email may incorrectly be placed into your spam folder. You can prevent this by placing our domain, account.square-enix.com, into your trusted domains, or be sure to check the folder for our email.

Please note that it may take some time for the Character Rename Service process to complete. We kindly ask for your patience until the completion notification has been delivered to you properly.