Frequently Asked Questions

[PS5/PS4] Crash Abnormal Shutdown

If the game shuts down abnormally and you are returned to the home menu, it is possible that the data installed has been corrupted or another issue is preventing the game from running properly. Please make note of any error codes you may have received and try these troubleshooting steps to see if they resolve the issue:

■ Perform a system update on your PlayStation®5/PlayStation®4
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

PlayStation®4: The update can be performed from the home menu by selecting [Settings] → [System Software Update]

■ Remove peripheral devices to create a simpler environment for the program to run
Remove any peripheral USB devices (gamepads, cameras, microphones, headsets, etc.) to create a more stable, simple environment for your console to run the game. Also consider inserting the devices to different USB ports or removing and reinserting them.

■ Re-install FINAL FANTASY XIV Online
If the installed data has been corrupted, the issue may be resolved by re-installing the game.

If you continue to have issues with FINAL FANTASY XIV terminating, please contact the Square Enix Support Center with any error codes you may have received by clicking the "Additional Assistance" button at the bottom of the page.



FAQ Article: 70217
FAQ Category: [In-game] / FAQ Sub-category: [Freeze]


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