Frequently Asked Questions

[PS5/PS4] Unable to Download

If you are unable to download game data from the PlayStation™Store, please try the following troubleshooting steps:
 
■ Perform a connectivity test on your PlayStation®5/PlayStation®4
Test to see whether your PlayStation®5/PlayStation®4 is properly connected to the network.

From the home menu, select "Settings" → "Network Settings" → "Internet Connectivity Test" to perform the test.

■ Perform a system update on your PlayStation®5/PlayStation®4
Perform the most recent system update and then try a version update for FINAL FANTASY XIV Online.

PlayStation®5: The update can be performed from the home menu by selecting
[Settings] → [System] → [System Software] → [System Software Update]

PlayStation®4: The update can be performed from the home menu by selecting [Settings] → [System Software Update]

■ Restart your PlayStation®5/PlayStation®4
Shut down your PlayStation®5/PlayStation®4, remove the power cord for about 10 seconds and restart before attempting to download again.

If you continue to have issues with downloading FINAL FANTASY XIV from the PlayStation Store, please contact Sony Support for further assistance.



FAQ Article: 70211
FAQ Category: [Product Specifications] / FAQ Sub-category: [Connectivity / Network]


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