Frequently Asked Questions

I registered my registration code or product code to the wrong service account.

If you registered your FINAL FANTASY XIV: A REALM REBORN registration code or product code to the wrong service account, we will confirm your identity first and analyze your situation to determine if support is possible.

 

If you would like to request assistance, please follow these steps.

 

(1) Click the below URL
   URL:https://support.na.square-enix.com/contact.php?id=5382&la=1&daxx=2
(2) The "Terms of Service" and "Contact Detail Entry Fields" will be displayed. Fill out all required fields and click "Next"
(3) Confirm that the details were entered correctly and click "Send"


*If you registered your registration code to the wrong Square Enix ID, please click here.
*For more information on service accounts, see the below link.
http://support.na.square-enix.com/faqarticle.php?id=496&la=1&kid=12822&ret=faqtop&c=4&sc=0
*This recovery can only be performed once per account.



FAQ Article: 68225
FAQ Category: [Accounts/ID] / FAQ Sub-category: [Registration Code]


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