Mail/Web Chat Support Technical Difficulties (Apr. 24)

Due to network issues, we are currently experiencing technical difficulties in which we cannot provide support via mail/web chat.

The issue is currently being investigated and addressed; however, it has become clear there may be an extended amount of time until recovery. For this reason, we are temporarily halting all email and web chat support through the Support Center for the time being.

Please note that for the duration until recovery, we have set up a temporary phone support line for any urgent concerns you may have.

■Temporary Phone Support Line
Tel: 310-846-0345
Business Hours: 9:00 a.m. - 6:00 p.m.

*This temporary phone support line will be available even on Saturdays, Sundays, and holidays until current technical difficulties have been resolved.

*Because we anticipate a high volume of calls on this temporary phone support line, for any non-urgent matters we ask that you please wait and instead contact us through the Support Center once full recovery has been achieved.

In addition, investigations have revealed that we are not able to receive the following types of inquiries at this time:

- Replies to mails previously sent by the Support Center
- Inquiries via direct email
- Official documentation images sent to the Support Center

If you have sent an inquiry Apr. 22, 2014 6:00 a.m. or later and have not yet received a response from Support, we apologize for the inconvenience but we ask that you please submit your inquiry once again after recovery.

Please note that in-game Support Desk functions may be used as normal.

We apologize for any inconvenience this may cause and thank you for your understanding.
Frequently Asked Questions

I accidentally registered my Early Access Code to the wrong Service Account or Square Enix ID. What can I do?

 If you accidentally registered your FINAL FANTASY XIV: A REALM REBORN Early Access Code to the incorrect Service Account or Square Enix ID, we will be able to offer a one-time assistance after you verify your account.
 

Please take the following steps to contact the SQUARE ENIX Support Center and receive assistance.
 

(1) Click “Additional Assistance” at the bottom of this article.
(2) Enter “Early Access Code Incorrect Registration Support Form” in the “Contact Details” field and click “Next.”
(3) Click “Next” again in the subsequent screen.
(4) Click on “Square Enix Account Login” and log in to the Square Enix account that you accidentally registered the Early Access Code to.
(5) Click on “Proceed to Email Support.”
(6) Enter your contact details. Please be sure to include your registration code and the Square Enix ID you meant to register the code to within the “Detailed Condition” field. Once you have entered all the necessary information, click “Next.”
(7) Verify the contact details and then click “Submit.”
 

* For more information on service accounts, please refer to the article below:
http://sqex.to/bNH
 

* We are only able to provide assistance if the account information for the Square Enix account on which the code was mistakenly registered and the intended Square Enix account match.
* This recovery can only be performed once per account.



FAQ Article: 68218
FAQ Category: [Accounts/ID] / FAQ Sub-category: [pre-order code]


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