Login to Square Enix accounts will be restricted when suspicious account access is detected.
As part of a measure to prevent Square Enix accounts from being compromised, we have implemented a system to restrict logins when suspicious account access is detected. Customers with accounts for FINAL FANTASY XIV and FINAL FANTASY XI linked to the same Square Enix account will have access to both games restricted and receive a “Unauthorized connection to server detected” message when trying to access PlayOnline in the event that their FINAL FANTASY XIV login is restricted. Once a login restriction is placed, it can only be removed by the account owner. The Square Enix Information Center cannot remove login restrictions on behalf of users.
Please see below for more details on how to remove the login restriction.
- In the event that a message stating "Unauthorized connection to server detected" is displayed and login to PlayOnline is restricted:
Due to the detection of suspicious access to FINAL FANTASY XIV, login to PlayOnline has been restricted as well.
To log back in to PlayOnline, please remove the login restriction.
- In the event that you were unable to receive the email instructions for removing the login restriction, you accidentally deleted the email, or the URL included in the email expired:
Please perform a password reset by clicking the “Forgot your ID or password?” button on the Square Enix Account Management System login page.
Square Enix Password Reset:
-How to avoid the login restriction:
Using a Square Enix Security Token will prevent any login restrictions from being placed. Security Tokens are also an effective means of preventing your account from being compromised and we strongly recommend their usage. For more information on Square Enix Security Tokens, please refer to the following FAQ.
Where can I purchase a Square Enix Security Token?
I want to purchase a Square Enix Security Token and use it to log into my Square Enix Account. What do I need to do?
<Frequently Asked Questions on Login Restriction>
-What exactly do you mean by “suspicious account access?”
For security purposes, we cannot provide details on the methods we use to detect suspicious access patterns and place login restrictions.
-Why do you restrict the logins?
Login restrictions are performed for the purpose of protecting customer accounts from unauthorized access.