KB Article: 57682
KB Category: [Account/Billing]
KB Sub-category: [Compromised SQEX ID]
How does the login restriction work?
As part of a measure to prevent SQUARE ENIX accounts from being compromised, we have implemented a system to restrict logins when suspicious account access is detected. This is usually when your account detects a login from a device or location that was not previously used to log into the account. You will then receive the following message when you attempt to log in: “Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account. Instructions for lifting this restriction have been sent to the email address registered to your SQUARE ENIX Account.”
Customers with accounts for FINAL FANTASY XI and/or FINAL FANTASY XIV linked to the same SQUARE ENIX account will have access to both games restricted. Once a login restriction is placed, it can only be removed by the account owner. The SQUARE ENIX Support Center cannot remove login restrictions on behalf of users. Instructions to remove the login restriction will be emailed to the registered email on the account.
In the event that you were unable to receive the email instructions for removing the login restriction, the email was accidentally deleted, or the URL included in the email expired; follow the instructions below:
-Please perform a password reset by clicking the ‘Forgot your ID or password’ button on the SQUARE ENIX Account Management System login page or use the link below.
SQUARE ENIX Password Reset:
Resetting the SQUARE ENIX account password will lift the login restriction.
-How to avoid the login restriction:
Using a SQUARE ENIX Security Token will greatly reduce the chances of a login restriction from being placed. Security Tokens are also an effective means of preventing your account from being compromised and we strongly recommend their usage. For more information on SQUARE ENIX Security Tokens, please refer to the following FAQs:
Where can I purchase a SQUARE ENIX Security Token?
I want to purchase a SQUARE ENIX Security Token and use it to log into my SQUARE ENIX Account. What do I need to do?