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KB Article: 12852
KB Category: [Security Tokens] [Products & Services]
KB Sub-category: [ Damaged / Malfunction] [ Warranty]

What steps do I take if my SQUARE ENIX Security Token breaks?

Please contact the SQUARE ENIX Support Center for assistance to have the token removed to regain access to the account. This applies to both keychain tokens and software tokens (in cases where the phone is broken, lost, or the device is reset). Afterwards, you can register a new token for continued additional security.

You can contact the SQUARE ENIX Support Center by selecting the "Additional Assistance" button located at the bottom of this article.