FINAL FANTASY XIII
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KB Article: 52978
KB Category: [Technical Support]
KB Sub-category: [Crash / Freeze]

Game does not start.

When the game does not start, please check the following things:

- When the disc is dirty, please wipe the disc from the center to the outer circle lightly with soft cloth

- When there is no scratch and the disc is not dirty, the game machine may have some issues. Please try with other game machine to see if the game starts. If the game starts with other game machine, then please contact the support center of the game machine

* If some discs does not start, game machine may have some issues. Also, the information density of the disc is different, so some discs may not be read by the machine

- If the disc is scratched, the scratch cannot be fixed

* If the disc is scratched and the issue occurs with other game machines, or you cannot try with the other machine, please contact us from the contact page