FINAL FANTASY XI
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KB Article: 12855
KB Category: [Security Tokens]
KB Sub-category: [Lost]

I lost my SQUARE ENIX Security Token.

For keychain tokens, if the token is merely lost but there is a chance that the token can be recovered, you can request to have the token suspended on your account. This will allow the SQUARE ENIX Support Center representatives to restore usage of the token back on the account should you locate the token. If the token is lost permanently, the SQUARE ENIX Support Center can assist with removing the token to gain access to the SQUARE ENIX account.

For software tokens, if your smartphone is lost or missing, you will need to contact the SQUARE ENIX Support Center for assistance to remove the token off your account.

You can contact the SQUARE ENIX Support Center by selecting the "Additional Assistance" button located at the bottom of this article.