By utilizing server backup data, the game data will be returned to a state before it was accessed by an unauthorized third party. However, we cannot specify exactly to which point in time the data can be returned. We also cannot return the data to a time designated by the user.

Depending on the timing that the backup data for recovery is created, there may be certain items up for auction or yet to be collected from the delivery box. In such cases, the items are not recoverable. There are also cases where, according to certain circumstances, the backup data isn't saved and game data recovery is not possible. In addition to these, there are cases where your character's name may not be available due to a World transfer or other circumstance where another character with the same name already exists, but all other data will be restored properly.

Game data recovery can only be requested once per customer. (Multiple accounts can be dealt with on a single recovery request) Customers cannot use the account until the game data recovery has concluded. Generally, this takes about a week.

If it is discovered that you have made a false game data recovery request, action will be taken according to the PlayOnline User Agreement. When the recovery work has concluded, we will contact you by e-mail, so please ensure that your information is always up-to-date. If we cannot find any evidence of unauthorized access through our internal investigation, however, the game data will not be recovered.