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KB Article: 11858
KB Category: [Technical Support]
KB Sub-category: [Connectivity / Network]

I receive an error message when logging in.

If you are unable to log in:

- Check your communications cable. If you are using ADSL, CATV, or FTTH (fiberoptic cable communication line), ensure that the correct connection method is set. Make sure that "Dial-up connection" is not selected. If you are connecting via an ethernet cable, select "Ethernet connection"

- If you are using an analog or ISDN modem, please ensure that your hardware is compatible with PlayOnline. For the latest information about PlayOnline-compatible hardware, check the official PlayOnline website(

- Ensure your networking equipment is properly connected and the modular cable or LAN cable is properly inserted

- Make sure your equipment is turned on and properly configured

- Make sure your hardware has the latest firmware revision

- Contact your ISP and make ensure there are no server problems or maintenance issues

- Make sure your user ID and password are correctly entered