Top - FAQ Search - FAQ Detail
Knowledge Base Search

KB Article: 11413
KB Category: [In-Game/Game Contents]
KB Sub-category: [Game Master Interaction]

Calling a GM

GMs can be contacted through the following method:

[Calling a GM through Final Fantasy XI]

1. Select [Help desk] from the in-game menu
2. Within the [Help desk] menu, select [Help desk]
3. Choose a topic that relates to the problem and follow the displayed instructions

*For some situations, GM may instead send a message with some advice.

*Payment and billing issues cannot be handled through GM calls. For those issues, please contact the Square Enix Support Center by selecting "Additional Assistance" button located at the bottom of this Knowledge Base article.

Please keep in mind that a GM will answer calls in the order that they are received. During periods with high contact volume, you may experience a longer than normal wait time.