KB Article: 78422
KB Category: [Technical Support]
KB Sub-category: [Crash / Freeze] [ Crash / Freeze]
[PS4] My game has crashed/shutdown unexpectedly.
We recommend the following troubleshooting solutions that may resolve the error you are experiencing:
1) Restart the system and try again. Make sure the latest game patches and PS4 system software has been installed.
2) If the crashing persists, re-download the game and try again.
3) If the crashes still persist, you will have to re-install the PS4 system software. Go to "Settings", then to "Initialization", and choose "Initialize PS4." Please ensure that you have backed your data before doing this.
If the suggestions provided above do not resolve the issue, please contact Sony Interactive Entertainment (SIE) for further assistance.
Sony: 1-800-345-SONY(7669) or 1-866-466-5333