KB Article: 76102
KB Category: [Account/Billing]
KB Sub-category: [ Billing Issues]
If you have purchased gems and they have not yet shown up on your account, please try the troubleshooting steps below:
· Confirm if you were actually billed for the gems. (via Google Play / App Store, or through your billing agency).
· Wait 24 hours, then navigate to the in-game Draws/Shops screen to see if the gems show up.
If you are still having an issue, please click here to submit a support form to the Square Enix Support Center.