In observance of Memorial Day, live support via the North American SQUARE ENIX Support Center will be closed on May 27, 2012.

Live support via the SQUARE ENIX Support Center will resume at 9:00 (PDT) on May 28, 2012.

FINAL FANTASY XI and FINAL FANTASY XIV GM support will continue to be available 24 hours a day, 7 days a week.

We thank you for your understanding.

In order to improve the usability of the Square Enix Account Management System, customers will be able to login to the Square Enix Account Management System using their registered email address starting on Jan. 9, 2013 at 20:00 (PST).

Customers will be able to login using their Square Enix ID / password or registered email address / password once the changes are in effect.

Please note that these login changes will only apply to customers that are logging into the Square Enix Account Management System. Customers attempting to login to PlayOnline and official websites using their Square Enix account will be required to login using their Square Enix ID / password as usual.

Square Enix Account Management System
https://secure.square-enix.com/account/

It has come to our attention that certain individuals are attempting to direct players to a fake log-in page for the Square Enix Account Management System in an attempt to steal (also known as “phishing”) their Square Enix ID and password.

These scammers have been confirmed to send URLs via email with a message stating that a user agreement violation or billing issue has been confirmed.
The fake URLs are cleverly disguised by making minor alterations to the official URL such as removing the – (hyphen) symbol and switching the letter i with l. They can easily be mistaken for a legitimate URL, so please take special caution in noting any discrepancies.

The official URL for the Square Enix Account Management System is
https://secure.square-enix.com/account/

*The Square Enix Account Management System website complies with EV SSL certification. If you access a legitimate website, your browser’s address bar will turn green and you will see “SQUARE ENIX CO., LTD.” as the website administrator on the right or left hand side.

*For more information on EV SSL certification, please visit the website below.
https://www.symantec.com/page.jsp?id=how-ssl-works

If you have accidentally entered your Square Enix ID and password into the fake website or simply clicked on the false URL, you should run your anti-malware or anti-virus software and change your password immediately.

Changing your password
http://sqex.to/gr8

Also, we strongly recommend players to use a Square Enix Security Token which will vastly improve account security.

About the Square Enix Security Token
http://www.square-enix.com/na/account/otp/

Keep your personal information safe! Keep your Square Enix ID and password secure!

There has been an increase in the number of unauthorized access since November 15, 2011. The cause for this is still under investigation; however, it is possible that some of the victims may have been using the same account name and password from other online services with their Square Enix account.

Please note that if you use the same account name or password as your PlayOnline ID or Square Enix account on other online services, a security breach at any of the other online services you use could potentially lead to your PlayOnline ID or Square Enix account being compromised as well.

Likewise, if you use repeated strings of characters, phone numbers, birth dates, or other such information, this will leave your account highly vulnerable in the event another customer's account name and password is compromised from other online services, even if you are not using the same exact account name or password.

Therefore, if you are sharing the same account name or password between other online services and your Square Enix account, or if you are using information that can be easily deciphered, we ask that you change your password as soon as possible.

-Please visit the following link to reset your Square Enix password.
https://secure.square-enix.com/account/app/svc/reminder?

Also, please note that accounts that are suspected of having been compromised will have their access temporarily restricted. Once login has been restricted, an email notification will be sent to the primary email address registered to the Square Enix account. This email will contain instructions on how to remove the login restriction. Players will be asked to reset their passwords and log in again.

Please visit the following link for more information about login restrictions.
http://support.na.square-enix.com/j/lbna

If cases of unauthorized access continue to rise, we may be forced to take measures to reset Square Enix account passwords for all customers, so we kindly ask for your cooperation in helping us better safeguard your personal information and account information.